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Everything you need to know about shipping, delivery, authenticity, and getting in touch with ToQueen — clear, direct answers.
🚚 Shipping & Delivery
When will my order arrive? How long does delivery take?
Within Oman:
- 24 hours: Muscat Governorate, North Al Batinah, South Al Batinah, Ash Sharqiyah, Ad Dakhiliyah, and areas near Muscat.
- 48 hours: Salalah (Dhofar Governorate).
- 3 to 4 days: remaining areas, such as Taqah and other Dhofar wilayats excluding Salalah, Al Wusta Governorate, Musandam, and Masirah.
For GCC countries (UAE, Kuwait, Bahrain, Saudi Arabia): 4 to 7 business days (Fridays not counted as a business day).
How much does delivery cost?
Within Oman (via Wasel Lee):
- 1.5 OMR for all regions, with cash on delivery available.
- Free delivery for orders above 19 OMR.
For GCC countries (via Asyad): 3 OMR per kilogram, with cash on delivery also available.
Which countries do you deliver to?
We currently deliver to: Oman, the United Arab Emirates, Kuwait, Bahrain, and Saudi Arabia.
Is cash on delivery available outside Oman?
Yes, cash on delivery is available in all the GCC countries we ship to, in addition to within Oman.
🛍️ Orders & Cancellation
I want to cancel my order, how do I do that?
If your order hasn't shipped yet, it will be cancelled immediately as soon as you contact us on our support number. If the order has already shipped, contact us and we'll explain the available options.
✅ Authenticity & Quality
Are the products authentic and guaranteed?
All our products are 100% authentic, and we never deal in counterfeit or low-quality products. ToQueen is registered on the "Maroof" platform as a verified business.
📞 Contact Us
How can I contact you?
For technical support, inquiries, complaints, and general suggestions, contact us on our support number +968 77277257, daily from 9 AM to 12 midnight.
