{"id":55068,"date":"2024-11-05T08:07:25","date_gmt":"2024-11-05T08:07:25","guid":{"rendered":"https:\/\/toqueen.com\/frequently-asked-questions\/"},"modified":"2026-08-24T12:00:28","modified_gmt":"2026-08-24T12:00:28","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/toqueen.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55068\" class=\"elementor elementor-55068 elementor-17738\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-9f44cb5 e-flex e-con-boxed e-con e-parent\" data-id=\"9f44cb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-707fece elementor-widget elementor-widget-html\" data-id=\"707fece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"tq-faq-page\" dir=\"ltr\">\r\n<style>\r\n.tq-faq-page{font-family:inherit;color:#111}\r\n.tq-faq-hero{text-align:center;padding:20px 15px 35px}\r\n.tq-faq-hero h1{font-size:30px;font-weight:900;margin:0 0 10px}\r\n.tq-faq-hero p{color:#666;max-width:640px;margin:0 auto;line-height:1.8;font-size:16px}\r\n.tq-faq-group{max-width:820px;margin:0 auto 30px}\r\n.tq-faq-group h2{font-size:20px;font-weight:800;margin:0 0 14px;padding-inline-start:14px;border-inline-start:4px solid #ff6a00}\r\n.tq-faq-item{border:1px solid #eee;border-radius:14px;margin-bottom:12px;background:#fff;overflow:hidden}\r\n.tq-faq-item summary{cursor:pointer;font-weight:800;padding:16px 18px;list-style:none;display:flex;justify-content:space-between;align-items:center;gap:10px}\r\n.tq-faq-item summary::-webkit-details-marker{display:none}\r\n.tq-faq-item summary::after{content:\"+\";font-size:22px;color:#ff6a00;font-weight:900;flex-shrink:0}\r\n.tq-faq-item[open] summary::after{content:\"\u2212\"}\r\n.tq-faq-item .tq-faq-a{padding:0 18px 18px;line-height:1.9;color:#444}\r\n.tq-faq-a ul{margin:8px 0 0;padding-inline-start:20px}\r\n.tq-faq-a li{margin-bottom:6px}\r\n.tq-faq-note{background:#fff7f1;border-inline-start:4px solid #ff6a00;padding:16px 18px;border-radius:12px;max-width:820px;margin:0 auto 30px;line-height:1.9;color:#444}\r\n.tq-faq-note strong{color:#111}\r\n<\/style>\r\n\r\n<div class=\"tq-faq-hero\">\r\n  <p>Everything you need to know about shipping, delivery, authenticity, and getting in touch with ToQueen \u2014 clear, direct answers.<\/p>\r\n<\/div>\r\n\r\n<div class=\"tq-faq-group\">\r\n  <h2>\ud83d\ude9a Shipping &amp; Delivery<\/h2>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>When will my order arrive? How long does delivery take?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p><strong>Within Oman:<\/strong><\/p>\r\n      <ul>\r\n        <li><strong>24 hours:<\/strong> Muscat Governorate, North Al Batinah, South Al Batinah, Ash Sharqiyah, Ad Dakhiliyah, and areas near Muscat.<\/li>\r\n        <li><strong>48 hours:<\/strong> Salalah (Dhofar Governorate).<\/li>\r\n        <li><strong>3 to 4 days:<\/strong> remaining areas, such as Taqah and other Dhofar wilayats excluding Salalah, Al Wusta Governorate, Musandam, and Masirah.<\/li>\r\n      <\/ul>\r\n      <p><strong>For GCC countries<\/strong> (UAE, Kuwait, Bahrain, Saudi Arabia): 4 to 7 business days (Fridays not counted as a business day).<\/p>\r\n    <\/div>\r\n  <\/details>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>How much does delivery cost?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p><strong>Within Oman<\/strong> (via Wasel Lee):<\/p>\r\n      <ul>\r\n        <li>1.5 OMR for all regions, with cash on delivery available.<\/li>\r\n        <li>Free delivery for orders above 19 OMR.<\/li>\r\n      <\/ul>\r\n      <p><strong>For GCC countries<\/strong> (via Asyad): 3 OMR per kilogram, with cash on delivery also available.<\/p>\r\n    <\/div>\r\n  <\/details>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>Which countries do you deliver to?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p>We currently deliver to: Oman, the United Arab Emirates, Kuwait, Bahrain, and Saudi Arabia.<\/p>\r\n    <\/div>\r\n  <\/details>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>Is cash on delivery available outside Oman?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p>Yes, cash on delivery is available in all the GCC countries we ship to, in addition to within Oman.<\/p>\r\n    <\/div>\r\n  <\/details>\r\n<\/div>\r\n\r\n<div class=\"tq-faq-group\">\r\n  <h2>\ud83d\udecd\ufe0f Orders &amp; Cancellation<\/h2>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>I want to cancel my order, how do I do that?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p>If your order hasn't shipped yet, it will be cancelled immediately as soon as you contact us on our support number. If the order has already shipped, contact us and we'll explain the available options.<\/p>\r\n    <\/div>\r\n  <\/details>\r\n<\/div>\r\n\r\n<div class=\"tq-faq-group\">\r\n  <h2>\u2705 Authenticity &amp; Quality<\/h2>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>Are the products authentic and guaranteed?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p>All our products are 100% authentic, and we never deal in counterfeit or low-quality products. ToQueen is registered on the \"Maroof\" platform as a verified business.<\/p>\r\n    <\/div>\r\n  <\/details>\r\n<\/div>\r\n\r\n<div class=\"tq-faq-group\">\r\n  <h2>\ud83d\udcde Contact Us<\/h2>\r\n\r\n  <details class=\"tq-faq-item\">\r\n    <summary>How can I contact you?<\/summary>\r\n    <div class=\"tq-faq-a\">\r\n      <p>For technical support, inquiries, complaints, and general suggestions, contact us on our support number <strong dir=\"ltr\">+968 77277257<\/strong>, daily from 9 AM to 12 midnight.<\/p>\r\n    <\/div>\r\n  <\/details>\r\n<\/div>\r\n\r\n<div class=\"tq-faq-note\">\r\n  <strong>Didn't find the answer to your question?<\/strong> You can contact us directly on our support number, or try <a href=\"https:\/\/toqueen.com\/en\/queen-bot\/\">Queen Bot<\/a> \u2014 ToQueen's smart shopping assistant that recommends the right product for your skin or hair in seconds.\r\n<\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Everything you need to know about shipping, delivery, authenticity, and getting in touch with ToQueen \u2014 clear, direct answers. \ud83d\ude9a<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-55068","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/pages\/55068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/comments?post=55068"}],"version-history":[{"count":3,"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/pages\/55068\/revisions"}],"predecessor-version":[{"id":80707,"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/pages\/55068\/revisions\/80707"}],"wp:attachment":[{"href":"https:\/\/toqueen.com\/en\/wp-json\/wp\/v2\/media?parent=55068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}